Refund and Return Policy

Alpha CBD

Refund and Return Policy

Last Updated: 14th November 2023

Thank you for choosing Alpha CBD for your CBD needs. We strive to provide high-quality products and exceptional customer service. Please read our Refund and Return Policy carefully to understand your rights and responsibilities regarding your purchases.

1. Refund Policy:

a. Product Satisfaction Guarantee:

  • We stand behind the quality of our CBD products. If you are not completely satisfied with your purchase, you may request a refund within 14 days from the date of purchase.

b. Refund Process:

  • To initiate a refund, please contact our customer service team at Provide your order number, the reason for the return, and any supporting documentation if applicable.
  • Once your request is approved, we will provide instructions on returning the product.

c. Refund Eligibility:

  • Refunds are only applicable to products purchased directly from our website. Products purchased through third-party retailers must be returned to the original place of purchase.
  • The product must be returned in its original packaging, unused, and in the same condition as received.
  • Shipping costs are non-refundable.

d. Refund Processing Time:

  • Refunds will be processed within 5 business days after we receive the returned product.

2. Return Policy:

a. Damaged or Defective Products:

  • If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will replace the product or issue a refund, depending on your preference.

b. Incorrect Items:

  • If you receive an incorrect item, please contact us immediately. We will arrange for the correct item to be shipped to you, and we may provide instructions for returning the incorrect item.

c. Return Process:

  • To initiate a return, please contact our customer service team. Provide your order number, details about the issue, and any supporting documentation.
  • We will provide instructions on returning the product, and we may request photographic evidence of the issue.

d. Return Shipping Costs:

  • If the return is due to our error (e.g., incorrect item shipped, damaged or defective product), we will cover the return shipping costs. If the return is for other reasons, the customer is responsible for the return shipping costs.

3. Contact Us:

  • If you have any questions or concerns about our Refund and Return Policy, please contact our customer service team at

Thank you for choosing Alpha CBD. We appreciate your trust in our products.

Alpha CBD  01512910719